Warranty

Medisa gives an extensive warranty to all of our products starting at purchase date. During this period of warranty, any failure of the equipment due to production error affecting the right functioning will be amended with no charge by free sending or fixing for faulty parts.

Medisa is commited to give a training course at the Medisa premises to the maintenance supervisor assigned by the customer for 2 days and training for staff selected by hospital to ensure the right operations of the products. Travel and stay expenses shall be held by the customer.

Medisa will keep the right to examine the equipment before any repair and declare the nature and origin of the failure and include or not the fixing of the product inside warranty.

* For more details, see terms.

  • WARRANTY
    standar
    active
    extended(At least 2 years)
  • User training level/caregivers
    X
    X
    X
  • User training level/service staff
     
     
    X
  • Review teams scheduled
     
    X
    X
  • Labor
    X
    X
    X
  • Spare Parts
    X
    X
    X
  • Desplazamientos
    X
    X
    X
  • Customer Service Call Center
    X
    X
    X
  • Annual CPI increase
     
    2%
    4%
  • Services on or extended warranty should be hired at the time of order.